Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Support the business needs by implementing all activities related to our airline, bank and credit card partnerships including the maintenance of the current contacts while simultaneously facilitating the development of new relationships.  This position will also be responsible for compiling all regular and ad-hoc reports, to show the status of all programs and promotions being run with Partners. Direction will be provided to complete all underlying tasks to support the Key Responsibilities.

• Bachelor Degree in Business Related field or equivalent operational experience is required.
• 1-3 years of experience with partnership management, process documentation, analytical work or equivalent schooling.
• Be self-motivated, a strong team player and enable to work under pressure.
• Project a professional image to maintain the reputation of the brand when communicating internally and externally.
• Strong communication and presentation skills.
• Strong command of spoken and written English and computer literacy.

Key Responsibilities: 

• Relationship Management
  • External Partners: Maintain the existing partnerships and develop new relationships with airlines, banks and credit cards in line with key feeder markets of our current hotels and those within the developmental pipeline
  • Internal Stakeholders: Work with all properties under Minor Hotels who participate in partnership activities as well as work alongside Revenue Management, E-Commerce, DOSMs and Corporate Operations to create and distribute partner offerings through the creation of private landing pages on our brand websites
    • Oversee interdepartmental communications to gather all materials required for upcoming Hotel and brand partnership activities within Minor Hotels (MH)
    • Review and update Property timeline for Partnerships, communicating updates internally and with partners as required
• Communications
  • Partner Offers: Create valuable promotions for the partner’s members and have those offers communicated through the partner’s distribution channels including, but not limited to all types of electronic and print media
  • Activity Calendars: Manage internal and external communication calendars to leverage the opportunity to connect our properties and their offerings with the millions of customers of our valuable partners
  • Align Needs of Key Stakeholders: Develop relationships with partners and the key stakeholders at the property level to understand the unique needs of each and match appropriate opportunities to create unique offerings to reach as many customers as possible and generate bookings
• Offer Development
  • Work alongside Partner and/or Minor Hotels team members to move promotional offers from concept to launch with a focus on developing key feeder markets
  • Create and maintain the Promotion Loading Processes (PLP), work with the partner and internal teams to make sure URL and Promotion Code are acceptable to the customer/partner
  • Facilitate the development of the following with key global office stakeholders including Revenue Management, E-Commerce, DOSMs and Corporate Operations:
    • Management of annual rates, offers and associated Promotion Codes

§  Oversee marketing communication collateral designs linked to Partnerships including the development of annual and tactical promotions

• • • Communicate Internet Booking Engine (IBE) copy to teams for publication
    • Design landing Page Drafts and work with Marketing to implement online under a Vanity URL for each partner
    • Select Images, Logos and develop Copy for display on partner communications
    • Update timelines and process documentation for managing all partnership marketing activities
• Reporting & Invoicing
  • Compile an ongoing list of all partnerships in a presentation to show Brand Recognition opportunities
  • Report on financial results of campaigns and recommend future offers
  • Conduct analysis at all levels of partnership promotion to proceed strategically when acquiring or maintaining partner relationships

o    Complete invoice payment in a timely manner and share required data with the partners regularly to ensure that members receive the various benefits offered through the promotions

o    Manage all aspects of the M.A.P.S. tool including monthly batch file sending, user access rights and associated training for new hotels and team members

• Additional Developmental Opportunities will be assigned, based on individual interests and needs of the business