Chief Concierge

  • Full-time
  • Company Location: RAKxa Fully Integrative Wellness & Medical Retreat

Company Description

Minor Hotels is a hotel owner, operator and investor with a portfolio of over 76,000 rooms across more than 520 hotels, resorts and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana, NH Collection, NH Hotel, nhow, Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands. Today, Minor Hotels' hotel and spa portfolio spans across 54 countries in Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. In addition, Minor Hotels also operates mixed-use business including shopping plazas & entertainment, residential properties, and a points-based vacation club.

Job Description

You will be leading and supervising the Concierge team to ensure they offer the best service, knowledge and assistance to guests. Responsible for training and supervising Concierge staff. Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand. Promotes hotel food and beverage facilities and recreational activities. Provides knowledgeable and comprehensive information about hotel and surrounding area, including restaurants, attractions, transportation, and recreational activities.

Qualifications

 

  • Excellent communication skills in English – oral and written. Knowledge of local and foreign languages is an advantage.
  • Outstanding guest relations skills 
  • Minimum two years experience as a Concierge in a similar quality hotel 
  • Minimum two year supervisory experience 
  • Well groomed 
  • Able to work a flexible schedule, including weekends and holidays

 

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