Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

·         Assist in the effective operation of the Reservations department, to meet the business goals of the hotel. 

·         Adhere to all Standard Operating Procedures. 

·         Take personal responsibility for driving upselling, achieving set revenue targets by months.

·         Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.

·         Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

·         Handle daily trace/follow up reports according to departmental requirements.

·         Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

·         Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

·         Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.

·         To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, and other services and facilities.

·         Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.  Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

·         Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

·         Maintain a motivational working environment within the department, and with other colleagues in the hotel

·         Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.

·         Be knowledgeable about local seasonality and events.

·         Proactively promote other sister properties of Minor International.

·         Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.

·         To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.

·         Taking, amending and cancel reservation details as applicable.  Confirming the method of payment.  Replying to every request for information within the timeline specified by the hotel

·         To attend hotel events, daily shift briefings and training to improve professional skills.

• College degree
• 1 year experience in hotel reservations and rooms divisions.
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination.