A luxury hospitality brand for modern travellers, Anantara Riverside Bangkok connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for;

• To deliver requested items such as extra towels, bathrobes, amenities and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
• To explain hotel procedures; answer questions; solve problem; provide information to the guests
• Assist guests to use any facilities in the room such as Wifi, internet, electrical machines
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

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• A strong focus on customer service (Male, THAI only)
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred