F&B Supervisors

  • Gaborone, Botswana
  • Full-time
  • Company Location: Avani Gaborone Hotel & Casino

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Job Description

  • To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on team member satisfaction and delivery of prompt, courteous service.
  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.
  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Qualifications

Required: 
 •    Minimum of 1year experience in a food services supervisory role.
•    Passion for customer service.
•    Strong interpersonal skills when mentoring, coaching or disciplining an employee.
•    Flexible and able to embrace and adapt to changing dynamics.
•    Willingness to go above and beyond in order to provide excellent customer service.
•    Strong attention to details.
•    Strong communication skills.
•    Knowledge of wine and table service etiquette.
•    Computer knowledge; Microsoft Excel, Word, Outlook and internet navigation
System knowledge - Micros

Additional Information

Preferably Botswana Citizen

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