Front Office Agent

  • Souq Waqif Boutique Hotels, Doha, Qatar
  • Full-time
  • Company Location: Souq Waqif Boutique Hotels by Tivoli

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

 

Job Description

 

  • Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
  • Knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties.
  • Responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of TIVOLI at all times.
  • Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their TIVOLI experience.
  • Develop a close and harmonious working relationship with all hotel departments,
  • Attend hotel events, daily shift briefings and training to improve professional skills.

 

Qualifications

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; fluency in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with OPERA system and current Property Management Systems (PMS) is preferred

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