Sir Bani Yas Island is a protected wildlife sanctuary just off the coast of Abu Dhabi, founded by His Highness Sheikh Zayed bin Sultan Al Nahyan. Home to free-roaming animals, including the near extinct Arabian Oryx, the island offers a distinct escape from the world. Located on the north shore between a lagoon and the open ocean, guests of Desert Islands also enjoy access to the facilities of sister resorts Al Sahel and Al Yamm.

·         To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

·         Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

·         Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders

·         During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

·         Assist in maintaining a highly motivated and well trained staff

·         Open and close shift in accordance with Manager’s Checklist.

·         Train, maintain and enforce all Anantara Service Standards

·         Properly execute revenue and check control procedures on shift

·         Maintain a safe and sanitary work environment for all Associates and guests

·         Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

·         Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

·         Be on the floor during entire meal period and ensure adequate coverage

·         Ensure that only a quality product is being served

·         Maintain proper Associate uniform standards

·         Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

·         Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

·         Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates

·         Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

·         Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy

·         Identify and recommend incentive programs, new ideas, and methods of operation