Call Centre Administrator-FV
- Full-time
- Company Location: Anantara Vacation Club Shanghai
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
Position Overview
The Call Centre Administrator-FV is responsible for supporting Shanghai Call Centre FV project.
Key Responsibilities
Assist Production team check room availability via system
Assist the team to make reservation
Assist to Book Tour
Update related Master
Assist for package price calculation
Handle amendment & cancellation
Check SPI
Send out payment & update
Check and reply email
Provide a high level of customer service for Club Points Owners through the Club Services Centre, website and various communication channels, ensuring a high level of customer satisfaction
Ensure Club Owners Points and other reservations are handled in a timely, courteous and efficient manner
Handle all customer concerns or complaint to a satisfactory resolution
Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MNOR departments
Encourage use of Club resorts to achieve a high occupancy and maximum use of space
Represent Anantara Vacation Club in a professional, courteous and sincere fashion in order to foster good working relationships with all our customers, internal and external in line with company values
Role Model behaviors expected from staff in line with company values
Complete other tasks that may be assigned by Management from time to time
Strive to achieve key performance indicators for customer satisfaction ratings
Minimize instances of contract cancellation due to service delivery failure
Help ensure Club Resorts operate at an Occupancy level in line with company targets
Qualifications
Excellent customer service skills, including but not limited to, problem solving, organized, detail oriented, follow through
Excellent verbal and written communication skills, Level of spoken English
Ability to work as a team player, in a personable and positive manner
Ability to work quickly and accurately in a high volume environment
Demonstrating willingness to seek new knowledge
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Excellent verbal and written communication skills etc.
Bachelor degree. More than one year experience in administrative area
Good computer skills, presentation skills and English communication skills
Able to work and learn quickly and accurately in a high volume environment
Able to perform well under deadlines and respond well to an environment of constant change. Has good business sense
Cultural sensitivity to regional differences in China
Able to work under pressure, willing to take ownership and responsibilities, never give in, great passion and confidence on success, self-discipline, self-motivate and drive for result