Minor International (MINT) is a global company focused on three core businesses: restaurants, hospitality and lifestyle brands distribution. MINT is one of Asia’s largest restaurant companies with over 2,000 outlets operating system-wide in 19 countries under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express, The Coffee Club, BreadTalk (Thailand) and Riverside brands. MINT is also a hotel owner, operator and investor with a portfolio of 155 hotels and serviced suites under the Anantara, AVANI, Oaks, Tivoli, Elewana Collection, JW Marriott, Four Seasons, St. Regis, Radisson Blu and Minor International brands in 24 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. MINT is one of Thailand’s largest distributors of lifestyle brands focusing primarily on fashion, home and kitchenware and contract manufacturing. Its brands include Gap, Banana Republic, Brooks Brothers, Esprit, Bossini, Etam, Charles & Keith, Pedro, Radley, Anello, Zwilling J.A. Henckels, Joseph Joseph and ETL Learning. Bemynt is MINT’s e-commerce platform offering premium fashion and lifestyle products. For more information, please visit www.minorinternational.com.

1.     Job Purpose

Responsible for working with business users both store and USC, vendors/suppliers, and internal IT unit to perform IT Operation Support focusing on store infrastructure and operation covering end-to-end process which include CSC, Front-Of-House and Back-Of-House process. Architect the store infrastructure and design with related partners e.g. network provider, data center support, etc. to ensure store infrastructure fulfil current and future business requirement and security concern. Manage store operation support provider to achieve business requirement and IT service SLA. Being the single point of contact for IT Business Partner team as well as the business stakeholders to gather the new requirements/roadmap to develop the establishment of IT operation support that provide availability and reliability of Food System. Managing the vendors/suppliers to supply all related equipment which required to complete the establishment of store’s IT Infrastructure services. This is to ensure that all IT services are functioning properly to be able to operate the store business as per the expectation.

2.     Main Responsibilities

• Focus on store process, store infrastructure and store application with knowledge of POS and all existing store systems
• Work closely with Network and support provider in order to establish the connection from Store to Minor Data Center
• Coordinate with Vendor/Supplier and other IT Application team to ensure all store systems are working properly.
• Further develops expertise in one or more Minor core business processes within the company; develops in-depth understanding of process interactions in order to assess the business implications of the application of technology to the current business environment.
• Serves as the primary contact for assigned business customers to provide the highest level of IT service and support to ensure the customer's and the Company's goals of efficiency and effectiveness are attained.
• Assists internal customers in efficiently utilizing existing technical resources and solves systems problems to ensure the customer’s needs are met; monitors and introduces new technologies which effectively and efficiently support business functions.
• As appropriate, makes approved changes to applications to fulfil requirements in accordance with global development standards; depending on the technical knowledge, may be involved in coding and/or configuring, testing, and implementing applications (and changes to existing applications) and evaluating their performance.
• Assists in training customers on new or modified applications; may draft instruction manuals and other documents used for customer training.
• Remains abreast of new developments in business processes and applications technology used by Minor.
• Performs other task as assigned by senior management.
• Measure IT support service performance using appropriate systems, tools and techniques
• Perform risk management to minimize support risks

User Interface:-

·         Interfaces with key business users as well as IT Business partner team in all companies (brands) under The Minor Food Group.

IT Vendor Coordination:-

·         Coordinate with outside IT vendors, such as NCR, IBM, Simat, etc.

Education:

·         Bachelor Degree in Computer Science or IT related fields.

Experience:

·         At least 5 years of experience in business systems analysis and project management in retail management, supply chain and distribution.

·         POS application experience would be preferable

Qualifications:

• Knowledge on IT network and infrastructure

·         Knowledge on POS System: Aloha/Aloha Mobile, MenuLink, and other related POS systems

·         Knowledge on Microsoft Office, Office365 with some knowledge in Microsoft operating systems: Windows 7-10, and etc.

• Strong organizational skills, good human relation skills to effectively interact with personnel throughout the Information Technology and customer departments.
• Readiness to travel upcountry is an advantage

·         Possess customer service orientated mindset.

·         Ability to work in agile teams by defining and planning work on a team backlog, and determining ways for the team to be successful in meeting its outcomes

·         Competency in ITIL processes: Incident, Problem, Knowledge and Change Management

• Good oral and written communication skills especially in English
• PMP / PRINCE II certification is a plus