Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 500 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal needs. Through our Anantara, AVANI, Oaks, Elewana, Tivoli, NH Hotels, Four Seasons, St. Regis, Marriott and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Assist the Assistant Manager Central Systems to support and develop the Minor International Hotels & Resorts Central Systems applications. These include but are not limited to the Opera Product Suite (including Opera Reservations System (OCIS/OBI/ORS/OWS).

Understands MIT platforms and technical direction; maintains a working understanding of technology changes in the areas of information processing, the hospitality/lodging industry, systems development methods and tools.

Support

Serves as the primary contact for assigned business project and involved customers to the highest level of IT service and support. Performs first level Central Systems support to properties relating company configuration, Shell and operational standards. Assist with technical and application problems. Conducts PMS & Central Systems performance audits and provides recommendations for performance improvement.

Operations

Develops expertise in full Central systems suite of products and develops understanding of process interactions to assess the business implications of the application of technology to the current business environment. Monitor PMS OXI or alike interfaces operations at all property sites performing checks and written audits on functions and conduct training on functions for those.   

User Training

Assist and conduct user training of all Opera Suite of applications, develops training materials, and operational guides in line with standard operating procedures or company / property direction when required.

Main Responsibilities

• Assist with the continual support and development of Minor International Opera Central Enterprise Solution including supporting initial and ongoing property configuration in ORS and assisting with synchronization and “go live” of Minor International properties on ORS.
• Assist with data transfer in OXIHUB/OXI and resolution of errors in line with service targets.
• Ensure and maintain the daily operations of Central Systems interfaces and related tasks.
• Work with team to integrate all related Minor International properties in OCIS/ORS.
• Ensure the continual consolidation of guest and company profiles in Opera Customer Information System (OCIS). Process suspended profiles in line with service levels.
• Where required, assist with updating and analysis of profiles to ensure reservation associate access to negotiated rates, relationships, accounting information and sales data.
• Assist with maintenance of loyalty (GHA) program & OCIS and with system delivery of other initiatives for guest loyalty.
• Assist with Property Configurations for existing and future hotels on Minor Int. Central Systems.
• Maintain regular liaison with properties to ensure accurate representation of information on website and PMS.
• Assist with technical support of Central systems.
• Assist with rollout, configuration and support of GHA connector to OCIS.
• Ensure resolution of tasks and issues related to PMS & Central Systems
• Test new features/functionality and resolve software and operational issues in Central Systems applications. Provide Central Systems support for all connected properties.
• Configure and Maintain integration between Minor Hotel CRM system and Opera Property Management System (OPMS).
• Assist with testing and Rollout of Opera Product Suite upgrades.
• Monitor and maintain computer equipment and fault reporting to ensure it meets the needs of users and to ensure effectiveness, productivity and efficiency.
• Identify, prioritize and respond to all emails received, with consideration for content, structure, and accuracy in accordance with Anantara AOP and any future Service Level Agreement (SLA).
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
• Provide Training and development to Hotel users and corporate revenue Management team on Central Systems and related integrations.

• Hospitality or IT related studies an advantage.
• Previous Technical Experience in hotel related role an advantage.
• Fundamental understanding of Information Technology Systems and Structure.
• Detailed knowledge of Opera product suite and Microsoft operating systems and productivity suite.
• Demonstrated experience working in a central reservations environment highly desirable.
• Experience with membership programs an advantage.
• Excellent verbal communication skills including clear speaking voice, warm and professional telephone manner and ability to communicate concisely.
• Excellent command of the English language both written and spoken.
• Enthusiastic, engaging and customer focused.