Guest Relations Officer - Chinese speaking (Thai nationality)

  • Full-time
  • Company Location: Anantara Chiang Mai Resort

Company Description

Discover Chiang Mai's traditional culture from riverside luxury

Edging the Mae Ping River in Thailand’s beautiful northern city, Anantara Chiang Mai Resort is a luxurious sanctuary of contemporary, Thai and colonial style.

Find tranquil seclusion at our Chiang Mai hotel. Relax on your balcony daybed, admiring courtyard gardens or the peaceful flow of Thai river life. Lounge at the riverside pool. Indulge in exclusive spa rituals. Let our experts immerse you in local culture with Thai boxing, cooking and massage lessons.

Ideally situated in the heart of Chiang Mai, our central city location makes it easy to explore. Discover the old city’s countless temples, bustling markets and ancient Lanna ruins.  Soak up a cosmopolitan vibe at quirky cafés, boutiques and art galleries. Venture further afield for elephant and river rafting experiences. Visit spectacular national parks and floral gardens, hill tribes and handicraft villages.

Enchanting afternoons can be spent enjoying our famous Afternoon Tea. Toasting sunset is quietly romantic aboard a river cruise. Savour international grill cuisine and authentic Indian specialties on a waterfront deck, or the mysterious Asian culinary experiences of our splendid colonial house.

Job Description

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

Additional Information

• Proficient in speaking Chinese

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