Guest Service Center Agent
- 상근직
- Company Location: Avani Central Busan Hotel
회사 설명
Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.
직무 설명
- Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Handles every query in a polite and courteous manner.
- Ensures total guest satisfaction by ensuring message taking is correctly.
- Ensures any faults or modifications are reported to the Manager.
- Ensures guests are greeted to the correct standard upon calling.
- Maintains an up to date knowledge of the hotel and local services.
- Ensure that a high level of customer service is consistently maintained.
- Handles any outgoing calls on guest’s behalf.
- Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
자격 요건
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; proficiency in English will be an added advantage
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
- Korean Nationals only