Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

• Receives guests calls in a professional and friendly manner, ensuring guest expectations are always exceeded.

• Maintains effective communication with all related departments to ensure smooth service delivery.

• Handles every query in a polite and courteous manner.

• Ensures total guest satisfaction by ensuring message taking is correctly.

• Ensures any faults or modifications are reported to the Manager.

• Ensures guests are greeted to the correct standard upon calling.

• Maintains an up to date knowledge of the hotel and local services.

• Ensure that a high level of customer service is consistently maintained.

• Handles any outgoing calls on guest’s behalf.

• Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.

• A strong focus on customer service
• Prior experience in hotel front office operations is preferred
• Excellent communication skills; proficiency in English will be an added advantage
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
• Korean Nationals only