AVANI offers relaxed comfort and contemporary style in city and resort destinations to guests who value the details that matter.

Whoever our guests may be, AVANI offers a product to suit them. Whether it’s business travelers in town for a meeting, a family on vacation, or a company looking for a conference location, AVANI will be suited to a range of hotels and resorts in cities, beach resorts and mountain retreats. There is something to suit every different customer.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Passion for leadership
• Fluent in English, both spoken and written