A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Anantara experience.

The Guest Service Agent is a key representative of our hotel and the Anantara brand.  He or she creates one of the most powerful first impressions to our guests.  Anantara Guest Service Ambassadors all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world.  The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets , promotions and menu offerings, spa and health club, and other Anantara properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

• Level of spoken English, and Mandarin speaking is advantage

• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world
• Self motivation and focus on meeting targets
• Ability to work well in a 5 star environment
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrating willingness to seek new knowledge

-Thai Nationality only