Since opening its doors in Brisbane in 1989, THE COFFEE CLUB has become Australia’s largest home-grown café group with approximately 400 stores throughout 9 countries, with upwards of 40 million dedicated customers. 

Our mission and philosophy is simple, at THE COFFEE CLUB we want to provide: Good Food, Great Service and Excellent Coffee, in welcoming, relaxing surrounds, a place to enrich contemporary lifestyles, and most of all, to be the natural response to “Where will I meet you?”

1. Business

• Manage and ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
• Developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
• Ensure crisis management system is followed as requires to maintain efficient operations.
• Ensure good public relations efforts as requires enhancing and preserving a good company image.
• Participate in key decision making with the Executive Team
• Oversee capital expenditure budgets/projects.

2. Sales

• Set sales target of the responsible areas and drive sales to ensure achieve target.
• Evaluate sales trends and take appropriate action plan to close the sales gaps.
• Provide input to Operations team on local programs to maximize sales growth.

3. People

• With the agreement of the appropriate Human Resources Manager and GeneralManager, take appropriate employment actions to ensure quality of management and  proper staffing levels.
• Lead the team to create, develop and update any related procedures/ systems andoperational manual.
• Coach, counsel and develop Operations team in the achievement of company standards and their personal development plans.
• Evaluate and ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
• Utilize a communication process to ensure all staff is aware of expectations and performance standards.

4. Customer

• Ensure successes of “Customer Focus” processes, i.e. customer's experience, customer’s complaints, customer service etc.
• Champion product quality and customer services.

• At least Bachelor Degree in Business Management or any related fields
• At least 8 years experience in management of store operations
• Excellence knowledge/experience in food business and take care multiple stores
• Food sensory and Cookery skills
• Experience with budgets, P&L statements, capital expenditures and forecasting      
• Knowledge of standards or food safety and sanitation audits
• High self-discipline, self-motivated, a strong team player and enable to work under pressure
• Strong skill in driving for results  
• Strong in people management and development

We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you