Guest Service Agent (German Speaker)
- Full-time
- Company Location: Desert Islands Resort & Spa by Anantara
Company Description
Sir Bani Yas Island is a protected wildlife sanctuary just off the coast of Abu Dhabi, founded by His Highness Sheikh Zayed bin Sultan Al Nahyan. Home to free-roaming animals, including the near extinct Arabian Oryx, the island offers a distinct escape from the world. Located on the north shore between a lagoon and the open ocean, guests of Desert Islands also enjoy access to the facilities of sister resorts Al Sahel and Al Yamm.
Job Description
- Always greet guests in a friendly and professional manner according to Hotel Elan’s standards.
- Engage each guest as a unique individual and listen attentively to their requests.
- Perform accurate check-ins and check-outs of guests daily.
- Answer the telephone in a timely and professional manner.
- Make reservations over the phone and in person.
- Run daily reports to check reservations for accuracy and identify any special requests.
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift.
Qualifications
- Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas.
- Exceptional interpersonal skills to enhance the service standards throughout the operation.
- Excellent communication, guest service and time management skills.
- Able to organize, plan ahead and manage workload.