Assistant Outlet Manager
- Full-time
- Company Location: Royal Livingstone Victoria Falls Zambia Hotel by Anantara
Company Description
Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Africa, Asia and the Middle East.
Job Description
- Manage all aspects of specified outlet including FOH and BOH as per operational requirements
- Ensure that product/service standards are met or exceeded
- Allocate station, meal breaks and duties for all the staff
- Ensure that all outlet equipment is operational and report any maintenance issues to relevant departments timeously
- Ensure that grooming standards are adhered to by all staff and general appearances are in conformity with company policy
- Ensure that Mise-en-place duties are carried out correctly and that outlet(s) are cleaned, set and ready for service half an hour before opening
- Check that all staff report for work on time and take note of late comers and absenteeism
- Constantly develop, monitor and promote exceptional five star standards
- Ensure that all guests to be handled in an efficient, effective, prompt and professional manner
- Visit all the tables and ensure that guests are satisfied with service and take corrective measures where applicable
Qualifications
- Full Grade 12 certificate
- Certificate/Diploma in Hotel Management
- Must be fully computer literate in Word, Micros, Excel, Opera, etc.
- Minimum 3 year Food and Beverage experience