A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Key Summary of the Position:

The success of AVC rests upon the quality and integrity of our brand.  The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows:

Owner Relations:  ensure owner complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues involving regulatory agency, issues involving arbitration, local courts and other sensitive issues as deemed appropriate by AVC functional heads. The Customer Services Supervisor will execute both reactive and proactive strategies in conjunction with the Marketing, Sales and Club Services departments to address Guests and Club Points Owners’ complaints.

Proficiency in English is a key requirement for success in this role.  Additional proficiency in Mandarin / Cantonese  and /or Thai will be highly regarded.

Key Responsibilities:

• Provide proactive actions to resolve owner complaints and to re-build owner trust with AVC.  Ad hoc projects will be assigned as per management approval to achieve owner satisfactions (80%)
• Represent AVC in arbitration, mediation and local court cases. Prepare accurate and comprehensive documentation supporting AVC’s position. (10%)
• Prepare comprehensive case reports focusing on key issues of concern. Identify issues and recommending solutions under approved management guidelines. (10%)

Education/Experience:

• 1-2 years related education and training or equivalent combination of education and experience.

Skills/Abilities:

• Ability to use Microsoft Word and Excel.
• Strong problem solving skills as it relates to consumer communications, evaluating sale documents on complex issues and finding creative solutions.
• Strong negotiating skills.
• Self motivated with strong organizational skills. Ability to work in a multi task, multi function environment managing priorities effectively.