Front Office - Supervisor

  • Full-time
  • Company Location: Anantara Eastern Mangroves Abu Dhabi Hotel

Company Description

Each Anantara Resort draws its strength from the rich cultural traditions, historic heritage and natural beauty of its destination. As such, every experience is a unique voyage of discovery and inspiration that is distinctly Anantara. We are ideally located at the Eastern Mangroves district, just 20 minutes from Abu Dhabi International. Airport and minutes away to the city centre and major tourist attractions.Being in an urban sanctuary in the heart of the capital, a majestically set on the waterfront, Eastern Mangroves Hotel & Spa by Anantara is a natural haven on the cusp of urban life.

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions,and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications

• Bachelor's Degree
• Minimum 2 years experience in Front Office
• Good Communication skills
• Experience with Front Office Systems
• Good English skills, both written and spoken

Additional Information

 

  • 5 Star Hotel Background or similar capacity 
  • Middle East Experience 
  • European Language is an advantage 

 

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