Assistant Guest Experience Manager

  • Surat Thani, Mueang Surat Thani District, Surat Thani, Thailand
  • Full-time
  • Company Location: Anantara Lawana Koh Samui Resort

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, Anantara Lawana Koh Samui Resort provides the right space for guests who value the details that matter.

Job Description

You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts to maintain the highest level of quality in both products and services including the design of training plans, and running of training sessions for all Front Office team members. You will help to ensure that all brand and Standard Operating Procedures are being adhered to and continue to capture best current practice in new SOPs relating to Front Office operation. It will be your personal responsibility to drive upselling within the Front Office Department, and to work together effectively with all other departments to ensure a great experience for all of our guests.

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal

Additional Information

- Local package only