E-Commerce Manager

  • Bangkok, Thailand
  • Full-time

Company Description

Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.

Come and join AVANI Atrium Bangkok we are looking for energetic and imaginative people to join our team and deliver the digital experience to our guests. With a flexible and positive work environment, and room to be creative, we strive to ensure timeless comfort and genuine warmth in all of our property.

Job Description

Ecommerce manager will be responsible for driving the growth of the online business of the hotel website in cooperation with all the global activities driven by the brand and the region. Further you will support business growth of all electronic direct and indirect channel as well as online travel agents and social media campaigns.

Duties of an ecommerce Manager

  • Implement the hotel’s ecommerce and distribution strategy in line with corporate initiatives.

  • Ensuring optimal content of AVANI Atrium in all relevant electronic distribution channels.

  • Assisting in establishing best practices to manage Online Travel Agents.

  • Coordinating with hotels and partner agencies the execution of all ecommerce activities for the hotel.

  • Drive Search Engine Optimization (SEO), Pay Per Click (PPC), Content Management System (CMS), and Social Media campaign.

  • To conduct feasibility study, ROI and to suggest ways of improving ranking and revenue generation over e-channels.

  • Measuring, analysing and reporting Distribution performances and suggesting tactics improvements and new activities.

  • Assist all other revenue canters of the hotel with the development of digital initiatives and strategies as F&B, Spa, MICE, etc.

  • Produce monthly reports for each channels as required by the hotel and head office

  • Update hotel's room rate and promotion with OTA

Qualifications

  • Educated to degree level in Digital Marketing or any related field
  • Experience managing Digital, Ecommerce or Revenue roles in the travel industry

  • Experience using and managing Property Management System (PMS) and Channel Manager is preferable.

  • Ability to critique and advise management on ecommerce decisions

  • Understating of Search Engine Optimization and Pay-per-click tactics

  • Ideally use of Adobe Photoshop, InDesign, UX, Dreamweaver, Google Analytics

  • Experience dealing with online travel agents would be a plus

  • Good written & verbal English and Thai is essential

Additional Information

Reporting into Revenue Manager