Guest Relations Manager

  • Full-time
  • Company Location: Qasr Al Sarab Desert Resort by Anantara

Company Description

 luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

QASR AL SARAB DESERT RESORT BY ANANTARA

Experience unparalleled luxury and comfort amid the mystic desert charm of Abu Dhabi’s Empty Quarter and be inspired by glorious Arabian décor that channels one of the world’s most ancient and revered cultures.

Located in the legendary Rub'Al Khali, the largest uninterrupted sand desert in the world, Qasr Al Sarab Desert Resort by Anantara embraces the epic adventures of this evocative landscape by providing a luxury oasis for discerning travelers. Every room, villa and suite is considered to be some of the finest abodes among luxury Abu Dhabi resorts and features desert views, blending our rich interiors with the landscape.

Qasr Al Sarab Desert Resort by Anantara distinguishes itself from other Abu Dhabi hotels bringing its guests the quintessential luxury Abu Dhabi resort experience with leisure facilities to please the most demanding of tastes. A sanctuary of wellbeing that draws on an array of ancient cultures at Anantara Spa. A choice of four dining venues that offer the greatest Middle Eastern cuisine and fine gastronomic experiences from across the globe.

Job Description

The role of Guest Relations Manager is a multi-faceted one. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be conducted with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that every effort is made to maximize guest satisfaction.

Qualifications

• College degree in hotel management or related field
• Previous experience in Front Office or Guest Services in a managerial position
• Excellent communication skills
• Experience with Front Office Systems
• Proficient in English, both written and spoken

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