Operations Activator

  • Shanghai, China
  • Full-time
  • Company Location: Anantara Vacation Club Shanghai

Company Description

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Operations Activator represents Anantara in a courteous, enthusiastic and diligent manner. The Operations Activator is responsible for calling guests who have booked an Open Package with Anantara Vacation Club. This role should schedule the tour with the guest with the goal of securing dates the guest is happy with, and ensuring a steady flow of tours to the Sales Preview Centers.

Qualifications


  • Excellent customer service skills, including but not limited to, active listening, empathizing, problem solving, organized, detail oriented, follow through, and excellent verbal and written communication skills

  • Fluent in Cantonese or English or Putonghua languages

  • Previous reservations experience preferred

  • Ability to work as a team player, in a personable and positive manner

  • Ability to work quickly and accurately in a high volume environment

  • Able to perform well under deadlines and respond well to an environment of constant change

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