Night Villa Host (Night Receptionist)
- Full-time
- Company Location: Anantara Layan Phuket Resort
Company Description
Anantara Layan Phuket Resort is a charming tropical sanctuary in a tranquil bay setting on Phuket’s stunning western coast. One of the most breathtaking luxury hotels Phuket has to offer, it opens onto a secluded stretch of beautiful Layan Beach with views of the Andaman Sea.
Job Description
Your tasks and responsibilities will include, but will not be limited to:
- Checks daily arrival lists and welcomes customers to the hotel
- Process check-in, check-out and other guest requests promptly
- Responds to guests requests for information about the hotel and its surroundings
- Arranges for special services requested by guests
- Maximises customer satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to customers
- Keeps up-to-date on all local events, sights, restaurants, activities, etc, in order to provide customers with necessary information and assistance
- Keeps fully aware on hotel’s room availability, conference and banqueting events, and other events in the hotel
- Is fully aware and adheres to Park Plaza Hotel service concepts and policies and procedures
- Prepares night audit reports as requested
- Keeps effective key control
- Handles incoming guest room reservations
- Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
- Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
- Communicates effectively with customers, colleagues, and supervisors
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Ensures that guest mail and messages are delivered promptly
- Communicates effectively with customers, colleagues, and supervisors
Qualifications
- Good written and verbal communication and customer care skills
- Proactive approach to problem solving
- Ability to remain calm under pressure
- Capable of working with minimum supervision
- Work as a team player and pass on knowledge to others
- Flexible and willing
- Prepared to work extra hours as necessary
- Prepared to travel to other sites within the Company, if required
Additional Information
Thai Nationality only