Night Villa Host (Night Receptionist)

  • Full-time
  • Company Location: Anantara Layan Phuket Resort

Company Description

Anantara Layan Phuket Resort is a charming tropical sanctuary in a tranquil bay setting on Phuket’s stunning western coast. One of the most breathtaking luxury hotels Phuket has to offer, it opens onto a secluded stretch of beautiful Layan Beach with views of the Andaman Sea.

Job Description

Your tasks and responsibilities will include, but will not be limited to:

  • Checks daily arrival lists and welcomes customers to the hotel
  • Process check-in, check-out and other guest requests promptly
  • Responds to guests requests for information about the hotel and its surroundings
  • Arranges for special services requested by guests
  • Maximises customer satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to customers
  • Keeps up-to-date on all local events, sights, restaurants, activities, etc, in order to provide customers with necessary information and assistance
  • Keeps fully aware on hotel’s room availability, conference and banqueting events, and other events in the hotel
  • Is fully aware and adheres to Park Plaza Hotel service concepts and policies and procedures
  • Prepares night audit reports as requested
  • Keeps effective key control
  • Handles incoming guest room reservations
  • Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
  • Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
  • Communicates effectively with customers, colleagues, and supervisors
  • Demonstrates teamwork by co-operating and assisting colleagues as needed
  • Ensures that guest mail and messages are delivered promptly
  • Communicates effectively with customers, colleagues, and supervisors

Qualifications


  • Good written and verbal communication and customer care skills
  • Proactive approach to problem solving
  • Ability to remain calm under pressure
  • Capable of working with minimum supervision
  • Work as a team player and pass on knowledge to others
  • Flexible and willing
  • Prepared to work extra hours as necessary
  • Prepared to travel to other sites within the Company, if required



Additional Information

Thai Nationality only

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