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Position/Job Title: Credit & Collection Specialist

The Credit & Collections Specialist position is responsible for credit risk analysis and assessment, credit limit determination, order hold/release decisions, plus timely invoice and deduction collection activity across the analyst’s entire group of assigned accounts. The position requires an organized, efficient and goal-oriented individual with excellent customer service skills, negotiation skills, and analytical skills. Successful analysts will also possess strong written and verbal communication skills for use in dialogue with both external customers and internal ‘customers’. The capacities to research data, solve problems and independently make decisions that fall within policy are also essential traits required for this role.

MUST BE WILLING TO TRAVEL TO NJ FOR TRAINING - DURATION 3-4 WEEKS. ONCE TRAINING IS COMPLETE, THE POSITION IS BASED IN NORTH WALES PA.
Overall, the objective of the Credit & Collections Specialist and the A/R function as a whole is to create and maintain a balanced environment that supports the company’s efforts to maximize sales and margin, while simultaneously making efficient use of the Company’s working capital and minimizing bad debt risk to the Company.

Duties & Responsibilities:
• Gather customer information as described by company policy.
• Review, analyze and develop customer risk profiles using customer information.
• Conduct periodic credit reviews of your assigned customer based, following our policy guidelines for frequency.
• Contact customers with past dues balances for collection purposes, and collect effectively while maintaining the customer relationship.
• Review orders on credit hold at multiple points daily and make timely hold/release decisions
• Complete all recurring reporting related to aged open balances in a timely manner.
• Develop and implement viable solutions for high risk customers that seek to meet our customer’s needs, while also remaining in compliance with company policy.
• Make timely and accurate determinations when an account is deemed uncollectible
• Partner with other departments to ensure a common objective.
• Participate in other critical projects upon request and audit requests
• Position is to ensure invoices are paid within terms, analyze claims/discrepancies, and assist in the resolution.
• Daily review of customer invoice aging reports. Contact customers regarding any past due invoices and/or claims/discrepancies. Identify and escalate any major issues to next level supervisor, immediately
• Extensive reporting responsibilities, including, but not limited to, Weekly Cash Forecast, DSO, Bad Debt Exposure, Month-End/Quarter-End Reconciliations, Ad-Hoc, etc.
• Perform ad-hoc analysis and analytical work as required.
• Maintain customer and data confidentiality in all aspects of the role.

Requirements:
• Experience in a Pharmaceutical Credit environment is strongly preferred.
• Knowledge of Basic Accounting
• BS Degree in Accounting or other Business Discipline preferred, but not required or extensive work experience is comparable to a degree.
• One - Three years of experience in a heavy collection environment. At least two years of experience should be with a manufacturer of consumer goods or other industry whose customer base included major retail or chain stores or wholesale pharmaceutical distributors.
• Advanced computer skills, (MS Office, Excel, Word, and PowerPoint). Especially Excel
• SAP a plus

Specialized Knowledge and Skills:
• Outstanding interpersonal skills and the ability to deal with tact and diplomacy
• Ability to develop strong relationships with contacts at customer accounts
• Ability to work with and effectively communicate with all levels of Management
• Proficient and accurate in keying numbers and letters
• Strong analytical/multi-tasking skills
• Must possess ability to work independently with minimal supervision

Work Environment and Physical Demands:
• High Paced Office environment
• Stress tolerance
• Ability to spend extended periods of time viewing a PC screen
• Ability to sit for extended periods of time
• Must adhere to pre-determined work schedule

Notes:
• Work schedule/Beginning of the work week (if it differs from Monday – Sunday) M-F
• Shift – confirm the start/end time of the shift Start 7:30 to 9 AM. End 4:30 to 5:30 PM
• Overtime expectations As needed
• Nonstandard requirements for the position (e.g., Fitness for Duty) None
• Training for 3-4 weeks is in NJ
• Interview process: Face to Face; maybe 30 to 60 mins
• Interview location: 1070 Horsham Road North Wales, PA

Requirements:
• Experience in a Pharmaceutical Credit environment is strongly preferred.
• Knowledge of Basic Accounting

• BS Degree in Accounting or other Business Discipline preferred, but
not required or extensive work experience is comparable to a degree.

• One - Three years of experience in a heavy collection environment. At
least two years of experience should be with a manufacturer of consumer
goods or other industry whose customer base included major retail or
chain stores or wholesale pharmaceutical distributors.
• Advanced computer skills, (MS Office, Excel, Word, and PowerPoint). Especially Excel
• SAP a plus

Specialized Knowledge and Skills:
• Outstanding interpersonal skills and the ability to deal with tact and diplomacy
• Ability to develop strong relationships with contacts at customer accounts
• Ability to work with and effectively communicate with all levels of Management
• Proficient and accurate in keying numbers and letters
• Strong analytical/multi-tasking skills
• Must possess ability to work independently with minimal supervision

Work Environment and Physical Demands:
• High Paced Office environment
• Stress tolerance
• Ability to spend extended periods of time viewing a PC screen
• Ability to sit for extended periods of time
• Must adhere to pre-determined work schedule

Notes:
• Work schedule/Beginning of the work week (if it differs from Monday – Sunday) M-F
• Shift – confirm the start/end time of the shift Start 7:30 to 9 AM. End 4:30 to 5:30 PM
• Overtime expectations As needed
• Nonstandard requirements for the position (e.g., Fitness for Duty) None
• Training for 3-4 weeks is in NJ
• Interview process: Face to Face; maybe 30 to 60 mins
• Interview location: 1070 Horsham Road North Wales, PA

All your information will be kept confidential according to EEO guidelines.