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• Provide first level support for all end-users.

• Troubleshoot and resolve hardware, software and voice/data communication systems issues.

• Escalate calls when appropriate.

• Write concise, informative tickets.

• Follow up on all tickets in a timely manner and follow through to resolution.

SKILL SET

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.

• Excellent customer service, verbal and written communication skills are a must.

• The ability to multi-task, prioritize and work under pressure are required.

• Must be willing to work flexible hours when appropriate.

• Prior customer service, call center or help desk experience is required.

Thanks & Regards
Praveen K. Paila
470-202-1117