•    Help invent and inspire customer experiences and user flows that are radically consistent, curiously easy, and bold by design.
•    Partner with Creatives, Strategists and Project Managers and other team members to develop effective end-to-end customer experiences across all channels.  
•    Have a deep understanding of the Citi product offering, the market in which Citi operates, and the target customers.
•    Review and Interpret creative briefs along side members of your experience design team
•    Understand customer goals, business requirements, technical constraints, and work within project parameters.
•    Embrace and apply Design Thinking principles with agile methods
•    Forecast and track the utilization of resources (FTE and AWF) and organize projects and workflow to maximize productivity and engagement.
•    Conduct and lead kick-off and status meetings regularly, ensure thorough communication with all stakeholders at all stages of every project
•    Proactively communicate with internal stakeholders about production recommendations, risks, challenges and solutions
•    Filter, interpret and streamline stakeholder feedback to the design team to ensure productivity and the creative integrity of the solution.
•    Track down answers to questions, data points, digital assets, people etc. to ensure a productive work environment.
•    Troubleshoot technical issues with the technology department
•    Manage agency/vendor relationships, budgets and payments
•    Experiment with new tools and techniques and share your learning.
•    Engage in all aspects of the project.
•    Motivate, mentor and inspire other team members
Experience and requirements:
•    At least 7+ years experience designing rich interactive brand, campaign and ecommerce experiences. Print experience is a plus.
•    Associates or Bachelor's Degree in project management, operations, production or related field.
•    Advanced understanding of interaction design, site architecture, and designing intuitive user interfaces and navigation.
•    Understand the possibilities and limitations of web technologies. Knowledge of mobile platforms and technologies is a plus.
•    Excellent written and verbal communication skills
•    Impressive communication/presentation skills, including the ability to sell ideas to varying audiences.
•    Proven leadership and management skills
•    Strong organization and time management skills.
•    Exceptional attention to detail.
•    100% reliable