JIRA is used for issue tracking and project management by many teams. The JIRA administrator will manage, maintain, and support all JIRA configuration changes, including the evaluation and support of plugins across multiple environments. The administrator needs to work independently with multiple areas of the company.


JOB FUNCTIONS

• Create custom projects in JIRA. This may include creating complex project workflows, and custom issue type, screen, field, permission, and notification schemes.
• Create queries, reports, dashboards, and agile boards.
• Set-up a production-ready JIRA server, with strategy for periodic backup, high availability and disaster recovery.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and training in using JIRA and other tools, as identified.
• Test new versions of the tools and plug-ins to ensure compatibility
• Research and utilize industry methods and techniques

REQUIRED KNOWLEDGE/SKILLS

• Expert-level system administration knowledge of JIRA
• Be willing to work directly with customers in developing workflows, screens, etc., to fit their desired outcome.
• Ability to understand what the customer wants, and to provide guidance on what may or may not work with regards to workflows, customization, etc.
• Ability to build collaborative relationships
• Possess overall business acumen
• Identify opportunities to be creative and innovative
• Demonstrate good conflict management skills and be decisive
• Possess good presentation skills
• Be comfortable interacting with senior management

Preferred Skills, Education, Experience:
•    shell or perl scripting
•    Degree Preferred