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Business              Customer Care Specialist

Location                11430 NW 20th St Miami, FL 33172, USA

Division                  Healthcare

Contract                8 Months

Description

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers.

· Receive, document and resolve customer inquiries by using established best practices

· Build lasting relationships with Client’s customers

· Educate customers/members about Client’s products and services over the telephone

· Comply with HIPPA and CMS regulations

· Schedule medical appointments and transportation for patients and/or care givers when needed

Key Competencies

· Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.

· Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.

· Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

· Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

Role Essentials

· High School Diploma or equivalent

· 1 year minimum of Call Center experience. Recent work experience (last 4 years)

· 1 year minimum of previous Customer Service Experience (preferably on the phone)

· Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.

· Intermediate level - Computer skills: MS Word and Excel

· Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs

· Capacity to maintain confidentiality

Role Desirables

· Associate’s or Bachelor’s Degree

· Previous Healthcare experience

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

ranadheerm@mindlance .com