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Job Description:

The candidate must have a certification in veterinary technology as well as clinic experience.

Call center hours are 9-7 pm. Candidate must be able to do shift work and have flexibility to accommodate the call center hours.

The Veterinary Medical Information and Product Support (VMIPS) Team is a contact center environment, responsible for maintaining the regulatory integrity of our growing portfolio through providing outstanding customer service to our callers. Our major veterinary therapeutic areas include: anti-infective, biologic, parasiticides, inflammation, analgesia, anesthesia/sedation, oncology, dermatology and diagnostic. We focus on maximizing the value of our broad veterinary solutions portfolio by building and sustaining relevant partnerships with veterinarians, pet owners and producers. The Customer Care Diagnostic Veterinary Technician will respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs) and be responsible for first contact resolution of inquiries and adverse experiences involving company product.

The role of the Customer Care Veterinary Technician is to:

- Provide superior customer centric diagnostics support to veterinary clients and consumers related to company point-of-care (POC) diagnostic instruments and services through the conveyance of technical information

- Troubleshoot caller concerns and resolve questions and issues using internal resources

- Utilize effective communication techniques with callers, customize solutions and ensure the delivery of mutual resolution

- Assure the documenting, tracking, and reporting of alleged adverse events involving company products complies with current pharmacovigilance requirements and standards.

The candidate must have a certification in veterinary technology as well as clinic experience.

All your information will be kept confidential according to EEO guidelines.