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Business                Call Center Nurse Specialist

Visa                          GC/Citizen

Location                  6272 Lee Vista Blvd, Orlando FL 32822

Division                   Pharmaceutical

Pay                           Negotiable

Duration                 3 Months contract

DESCRIPTION

Essential Duties and Responsibilities

· Adheres to principles as stipulated by program specific contractual agreements and UBC Service's practices which may include:

o Patient Support: Make outbound phone calls to patients who have opted into a patient support program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.

o Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources.

o Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.

o Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes in an electronic environment.

o Educator: Complete patient teaching in relation to the use of products

· Participates in program specific customer meetings and training sessions.

· Participates in program specific orientation meetings and demonstrates clinical competency on written tests.

· Performs special projects and performs other duties as it pertains to specific contract performance.

Other Job Functions

· Performs other related duties as assigned or requested.

Job Qualifications

Required Education and Experience: High school degree or equivalent; Licensed Practical Nursing program (LPN) certification required. 3 years of hands-on nursing experience through direct patient care or Specialty Pharmacy experience. Active, unrestricted Nursing license in the state of employment

License/Certifications

· Ability to obtain and sustain Nursing license in required states including but not limited to: Florida

Additional Skills

· Analyze data

· Answer telephones

· Develop/maintain networks on a broad cross section

· Effective at group involvement

· Handle multiple tasks

· Compile data/statistics

· Establish filing system

· Input data into computer systems

· Problem solving

· Research information

· Strong communications-written and verbal

· Time management

· Effective interpersonal, negotiating and communication skills required.

Computer Skills

· Accurate Data entry

· Windows Environment

· Online Applications

· Visual concentration on computer screens

· Multi-user computer systems

· Personal Computer

· Microsoft Office – Word, Excel, Microsoft Outlook

Working Conditions/Physical Demands

· Normal office environment

· Lifting under 10 pounds

If you are available and interested then please reply me with your updated copy of resume or can call me at (678)-405-3590.

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

ranadheerm@mindlance .com