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Business          Call Center Nurse Specialist

Visa                    GC/Citizen

Location             6272 Lee Vista Blvd, Orlando FL 32822

Division              Pharmaceutical

Pay                      Negotiable

Contract            6 Month Temp-to-Hire on performance

Timings             Mon - Fri between 12.30AM – 9.00PM

POSITION OVERVIEW

Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.

Essential Duties and Responsibilities

1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service’s practices which may include:

· Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.

· Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.

· Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.

· Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes

· Educator: Complete patient teaching in relation to the use of products

2. Participates in program specific customer meetings and training sessions.

3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.

4. Performs special projects and performs other duties as it pertains to specific contract performance.

Other Job Functions

· Performs other related duties as assigned or requested.

Scope of Position Responsibilities

· For Internal and External Relationships: Responsible for customer and patient interactions.

· For Organization Influence: Limited – Works within the guidelines of a specific program.

· Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.

Job Qualifications

· Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.

· Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.

License/Certifications

· Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana

Additional Skills

· Analyze data

· Answer telephones

· Develop/maintain networks on a broad cross section

· Effective at group involvement

· Handle multiple tasks

· Compile data/statistics

· Establish filing system

· Input data into computer systems

· Use computerized spreadsheets to conduct analysis

· Problem solving

· Research information

· Strong communications-written and verbal

· Time management

· Effective interpersonal, negotiating and communication skills required.

Computer Skills

· Data entry

· Visual concentration on computer screens

· Multi-user computer systems

· Personal Computer

· Microsoft Office – Word, Excel, Microsoft Office

Working Conditions/Physical Demands

Normal office environment

Lifting under 10 pounds

Ability to travel for contract requirements

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

ranadheerm@mindlance .com