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Business                           Pharmacy Technician

Visa                                     GC/Citizen

Location                             Baltimore MD 21224

Division                              Healthcare

Contract                             3+ Months

· Processes coverage determination requests received by mail, fax, electronic portal or telephone.

· Works in various queues to ensure proper handling of all processes related to coverage determination requests.

· Works with time sensitive material and must adhere to mandates turnaround times on all work.

· Responds to inquiries from customers for information and assistance related to coverage determinations.

· Performs research to respond to inquiries and interprets policy provisions to determine most effective response.

· Seeks assistance with complex customer services issues.

· Makes outbound notification calls to members and/or their appointed representatives regarding status of requests.

· Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.

· General knowledge of formulary process, and branded versus generic drugs required.

· Excellent verbal and written communication skills.

· Excellent customer service/people skills.

· Excellent telephone and PC/data entry skills.

· Ability to handle high volume of calls.

· Ability to multi-task, i.e. data entry with speed and accuracy while managing calls.

· Analytical skills.

· Ability to handle and resolve escalated issues.

· Strong decision making skills to appropriately serve the customer.

· Ability to interact within a diverse workplace.

· Must be able to sit for the majority of shift and be comfortable working in a call center environment.

· All work is subject to review and follow up for errors and coaching by management staff/agency.

· Experience within role, at least 1 year

· High School Diploma or GED required, some college/college degree preferred. 1+ years of Call Center experience and retail pharmacy experience preferred.

· Certification not required but is great to have, willing to take candidates who have their trainee certificate

Thanks & Regards,

Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W: 678 405 3590

Ranadheerm@mindlance .com