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Network Administrator Iv

Location: Baltimore MD.

Duration: 12+ Months contract

Responsibilities

• 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience

• Experience with IP Networking and VOIP Monitoring

• Solid understanding of Core VOIP technology’s

• Solid Cisco UC knowledge understanding

• Good Customer Service, oral and written communication skills

• Time Management and able to follow up on incident closure

• Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues

• Able to take direction from Senior staff

• Flexible scheduling as various shifts may come up or work priority’s may change

• Ability to take part in on call rotation

Should have strong working knowledge of the following (Required):

• Self-Skills:

• Excellent Customer communication skills both oral and written

• Communicative skills to convey a situation in a professional and logical manner

• The ability to prioritize multiple assignments and meet deadlines

• Strong organizational skills and ability to exercise sound judgement in any given service scenario

• Ability to follow organization guidelines for change management

• Ability to document responses to customer issues within ticketing system

• The desire to learn more within the UC industry and be highly motivated to take on new challenges

Unified Communications

• Familiar with handling CUCM Macd’s

• Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug

• Analog and digital Telephony ( I.E. T1, PRI, SIP)

• Endpoints ( Cisco phones and video end points

• MACD work within different complex VOIP design setups

• Handset and headset troubleshooting experience

• Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies

• Data Services

• Basic Knowledge of Routing and switching

• Basic knowledge of Spanning tree, EIGRP, BGP

Should have ability to learn or currently have the following (preferred):

• Unified Communications

• Oracle SBC\EBC troubleshooting experience

• Avaya experience

• Skype for Business troubleshooting

• Microsoft Unified Messaging

Data Services

• UC principals through firewalls

• DMZ knowledge

Ankit Bhargava  Contact at ankitb @ mindlance.com --732-504-6113