We are seeking a highly skilled and motivated individual to join our team as a Customer Growth Specialist. This role is pivotal in driving growth within our customer accounts through effective cross-selling and upselling strategies. The ideal candidate will possess a strong technical background coupled with a proven track record in customer advocacy and sales.

Responsibilities:

• Develop and maintain strong relationships with key accounts, understanding their needs and identifying opportunities for growth.

• Collaborate with internal teams, including sales, marketing, and delivery, to identify opportunities for cross-selling and upselling.

• Drive revenue growth by effectively communicating the value proposition of additional products and services to customers.

• Analyze customer data and trends to identify areas for improvement and develop strategies to maximize account growth.

• Provide regular reports and updates to senior management on account performance and growth initiatives.

• Stay up-to-date on industry trends and best practices in customer advocacy and sales techniques.

Requirements:

• Bachelor's degree in Engineering, MCA/MCS. MBA is a plus.

• At least 5 years experience in a customer advocacy or customer success manager role, preferably within a technical or B2B environment.

• Should have experience of handling multiple accounts and growing them.

• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.

• Demonstrated ability to meet and exceed targets and KPIs.

• Excellent analytical skills, with the ability to interpret data and draw actionable insights.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

• Proficiency in CRM software.

• Passion for driving customer success and achieving business growth targets.

•  Excellent communication required
• B.E/Btech/MCA/BCA/MTECH 
• Job type - Permanent role - Fulltime

• Mon-Fri working 
• Flexible working hours
• Work from home