Miltenyi Biotec B.V. & Co. KG (Miltenyi Biotec) is a distinguished global biotechnology company originated in year 1989 based on the invention of MACS® Technology under Mr. Stefan Miltenyi. With its headquarters located near Cologne in in Bergisch Gladbach, Germany, Miltenyi Biotec has established itself as a leader in the field of biomedical research and advanced cell and gene therapy. For more than 30 years, Miltenyi Biotec has played an important role in the design, development, manufacture, and integration of products that empower the advancement of biomedical research and enable cell and gene therapy. Miltenyi Biotec is having locations worldwide through its subsidiaries, affiliates (Miltenyi Biotec Group).

• Part of the commercial organization which covers reagents, instruments, and consumables from across four business sectors, SP/CS/CA/CC irrespective of Research area and Clinical/GMP area;
• This position is responsible for supporting pre- and post-sale, technical application support and provides technical and sales support in the installation, optimization and maintenance to ensure the products are functioning according to specifications, and provide answers to customer inquiries concerning product and/or process specifications;
• Must be well versed in the language and technology of Immunology, Cancer and Stem Cell arena, etc;
• Working with customers in key academic accounts, Biotechs, Pharma and research cores to uncover needs and position appropriate MB portfolio;
• Provide demo/seminar/training to customers and other responsible commercial representatives Clinical portfolio (GMP portfolio) as well as Research portfolio;
• Conduct follows up site visits post demo/seminar/training;
• Collect and review demo report/complaint issue together with FAS team;
• Reporting complaint cases to HQ Global Tech Support and provide appropriate answers to customers/distributors in accordance with HQ guidance;
• Provide regular demo status to FAS & FSE Manager;
• Provide training to internal colleagues and distributors for updated MB portfolio;
• Working with Marketing team to prepare documentation which is for submission to government/industry/academy site;
• Learn regulatory requirements for the IIT and SIT to provide appropriate answers to CGT customers in accordance with international guideline & local regulation;
• Manage SP/CS/CA User Workshop to increase product awareness;
• Must be able to travel >50% domestically/overseas.

• M.S or above in science fields such as Immunology, Cell Biology, Molecular Biology, Hematology or medical related majors. Ph.D preferred;
• At least 5 years’ working experience in cell therapy related field or have experience in serving clinical (GMP) clients and with outstanding performance;
• Preferred in the experience in a manufacturing process or laboratory setting in the biopharmaceutical industry or Academia;
• Business development skills and cross-functional team leadership experience preferred;
• Strong communication skills as well as analytical, project management and planning skills necessary;
• Knowledge of relevant markets (ie: academic, biotech, pharmaceuticals), assay development programs in big Pharma and immunology workflow;
• Requires self-motivation and the ability to work independently;
• Excellent listening, verbal and written communication skills at all business levels required;
• Proven ability to see new business opportunities, set and meet aggressive objectives, and develop strong working relationships preferred.