Insurance Office Assistant / Receptionist

  • Full-time

Company Description

State Farm's® mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We provide unparalleled service to our customers throughout the entire Kenai Peninsula. We have experienced insurance professionals to answer auto insurance, home insurance, and life insurance questions. We are the only State Farm office on the southern peninsula. We help people understand and avoid the risks of everyday life. We are known for our honesty, integrity, and compassion.

Job Description

Provide prompt, accurate, friendly, cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage’s, policy changes, transfers, claim submission procedures and status, rates, billing clarification, payment plans and procedures, and make referrals for marketing opportunities as appropriate.

Prepare forms, policies and endorsements when required

Provide service to the public and policyholders in a pleasant and courteous manner

Work with office computer system to update information in customer databases

Contact prospects and current policyholders for appointments

Meet customer service goals and assist with marketing goals

Perform other related duties as assigned by the agent

Current insurance licenses are preferred, but not required


Strong listening, oral and written communications skills.

Initiative and Self Reliance: make decisions on a timely basis and take necessary actions without direction from others.

Goal orientated: highly motivated and resourceful to achieve results.

Ability to learn and apply product and customer knowledge to professionally service and assist in the marketing of State Farm products.

Problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.

Ability to pay close attention to detail and accuracy.

Ability to create and maintain business relationships with prospects and policyholders.

Proven track record of trustworthiness, dependability and ethical behavior.

Ability to organize and act on several activities concurrently

Must be eligible to obtain insurance license from State of Alaska

Additional Information

Applicants can submit a resume or application through this website. If you have questions about this position please call 907-226-3600