The Role:

• To manage the full delivery lifecycle, taking a project from conception through implementation within the MicroStrategy platform to delivery and sign-off; whilst maintaining engagement with MicroStrategy technical consultants, customers’ business users, technical architects, and application designers
• Work with customers to gather requirements, writing functional and technical specifications and communicating technical requirements to clients and internal technical team(s) or partners
• Manage, scope, and demonstrate strong consistent operational excellence in the execution of projects with some of our most strategic customers
• Use effective project management techniques to deliver projects on time and within budget whilst managing risks and issues
• Confidently present and articulate the business value of the MicroStrategy platform at all levels
• Develop strong relationships and become a trusted advisor to senior customer stakeholders ensuring exceptional customer satisfaction
• Engage with existing customers in shaping direction and technology strategy that enables future MicroStrategy sales opportunities
• Work with internal MicroStrategy teams as required to develop solutions, tactical responses, raise project risks and strategic visioning for customers
• Provide assurance in solution design and delivery to ensure it meets outcomes and customer expectations
• Manage multiple customers and lead several business consulting engagements using strong facilitation skills to leverage internal and external resources

Your Focus:

Project Delivery: 

• Delivers billable consulting services
• Efforts may be directed toward various MicroStrategy and / or supporting products and services
• Develops an awareness of the competitive landscape including key differentiators and competitive positioning 
• Provides critical and constructive guidance to customers, steering them towards a long-term vision for success 
• Leverages MicroStrategy best practices for service delivery 
• Applies project management methodology effectively in a wide variety of situations, and adapts methodology to new situations 
• Experience with agile methodologies for project management (SCRUM)

Customer Management: 

• Develops customer relationship and expectation management skills by working independently with customers 
• Takes responsibility for leading discovery sessions with C-suite individuals around customer data maturity strategy while recommending appropriate solutions
• Assists customers with the high-level design and solution development
• Identifies opportunities and partners with the Sales and Customer Success Teams on retention and upsell opportunities during customer engagements

Technical Excellence: 

• Participates in implementation activities
• Leverages technical competence and implementation experience to develop functional and technical application design skills 

Team Development: 

• Shares expertise and experience with junior team members 

Required Experience and Skills:

• Understanding of core Business Intelligence (BI)/data warehousing technology: RDBMS, Web, Client/ Server, and OLAP
• Working knowledge of specialized BI tools and solution providers (e.g., Tableau, Qlik, Looker, Power BI, Cognos etc.) and understanding of the Business Intelligence and SaaS marketplace
• Proficiency in SQL (i.e., ability to troubleshoot Query optimization)
• Specific experience with MicroStrategy is essential (min. 3 - 4 years exp)
• Good understanding of data transformation and ETL processes
• Ability to effectively conduct requirements gathering, meet with business owners, perform current state analysis, and manage customer expectations and project deliverables
• Proven ability to engage with senior leadership as a trusted advisor before, during and after a project
• Proven track record of presenting complex development/technical topics to both business and IT users
• Proven ability to navigate data and technical conversations
• Strong oral and written communication skills, including presentation skills
• Ability to work with minimal supervision
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgement
• Self-starter, flexible, and self-motivated
• Highly driven individual with an execution focus and a strong sense of urgency
• Demonstrated ability to learn new technologies and business requirements 
• Enjoys the competition and winning new business
• Positive contributor to team and company values - Be Engaged, Precise, Agile, Transparent, and Cheerful
• Degree educated (business, technical or related field) or equivalent academic/work experience
• Ability to travel as needed (minimum 50%)
• French and English language skills are essential

Desirable Skills:

• Extensive experience of business consulting with Cloud SaaS and on-premise business applications or software platform deployments in large enterprises
• Exposure to data architecture & experience developing conceptual and technical designs, including the use of object-oriented analysis and design techniques
• Experience with other scripting technologies (R, Python, etc.)
• Experience coding in JavaScript, HTML & CSS
• Experience with APIs
• Some knowledge of MicroStrategy ecosystem (i.e., Snowflake, Big Query, AWS, Salesforce, Microsoft Azur)
• Knowledge of Data Science and statistical methodologies