Support Engineer with German language

Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role: The Support team (SUP) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Support Engineer (RSE) is responsible for providing second line technical support for a set of MicroStrategy Products. The RSE dedicates their time to resolving higher complexity customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.

Your Focus:

· Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies

· Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance

· Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities

· Work in a strong team environment by interacting with Technical Support Engineer, Senior Technical Support Engineers, Technical Support Specialists and Product Support Managers to provide unparalleled support to customers in a wide variety of industries

· Prioritize and communicate product defects and enhancements to development teams

· Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums

· Enhance personal and professional growth by participating in Internal Training Programs

Qualifications

Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus

You should also bring the following:

· Bachelor’s degree

· Fluent English and German language is a must

· Strong technical and analytical skills

· Excellent problem-solving and communication skills

· Customer service experience

· Visual Basic, HTML, XML/XSL, ASP, SQL technologies will be a plus

· Database (SQL, RDBMS) knowledge will be a plus

Additional Information

· The recruitment process includes online assessments as a first step (English, logic, business) - we send them via email after you apply. Please check also your SPAM folder

· We work remotely although it may be necessary to come to the office from time to time (customer visits, training, team building events)