Cloud Systems Engineer
- Mumbai, India
Cloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications. This person dedicates his/her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered.
Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance
Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise
Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution.
Participate in scheduled and emergency infrastructure maintenance activities
Collaborate and communicate effectively with peers, internal application and software development teams
Maintain high quality documentation for all related tasks
Work in a strong team environment
Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Experience with RedHat, Amazon Linux, and Windows
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 2 years of experience working with cloud technologies on AWS/Azure
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Cloud Certifications (AWS, Azure, Google Cloud)
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge