IT support Engineer
- Full-time
Company Description
Job Description
The Role: MicroStrategy’s IT Support Engineer will provide desktop and help desk support to technical and non-technical employees, executive management, and event support (both on and off-site).
Your Focus:
• Administers and builds Windows and Apple computers and supports software and equipment across our enterprise environment.
• Resolves ticket requests with internal customers through troubleshooting issues of software, hardware, equipment, and mobile devices.
• Performs upgrades, repairs, imaging, configuration, installation and maintenance of PC, MAC, memory/storage, operation systems, servers, drivers, and other equipment.
• Procures, installs, configures, troubleshoots, and repairs mobile devices for Apple and Android.
• Maintains asset management and inventory documentation for computers and equipment and tracks office moves and assists with the delivery of computing assets.
• Independently resolves customer issues and reports on metrics and service level agreements for the delivery of services
Required Experience and Skills:
• Candidate must possess 1+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience.
• Knowledge of Microsoft OS (Windows 2012, Windows 10). Office 365, Active Directory and desktops applications.
• Excellent troubleshooting and problem-resolution skills.
• A+ or similar certifications are a plus.
• Excellent interpersonal communication skills in order to effectively interact with technical and non-technical employees.
• Excellent customer service skills.
• Ability to prioritize among multiple, competing requests.
• Microsoft certification is a plus.
Additional Information
The recruitment process includes online assessments as a first step (English, logic, design) - please check also your SPAM fold