Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Your role: Reporting to the Senior Director – Revenue Operations, you will lead and grow a Rev Ops team. The role entails building, driving, and owning key processes and providing operational support for our Sales organisation.

Key responsibilities include but not limited to:

• Define/document/implement channel operational processes (e.g., pricing, quoting, deal registration, partner onboarding)
• Partner with cross-functional teams to inspect sales process quality and prioritize/drive improvements
• Develop a deep understanding of the business and drive processes to maintain CRM data integrity
• Develop/deliver weekly training sessions for sales to enable the team on system usage, product knowledge
• Prepare and track Key Performance Indicators (KPI) related to overall sales performance (e.g., bookings, pipeline)
• Support alignment/maintenance of territories and quota allocation among all sales channels/teams
• Assist sales leaders in deal sales cycle qualification
• Assist sales leaders with ad-hoc operational projects
• Coordinate with internal and external technology owners to maintain and enhance our tools (e.g., Salesforce)
• Manage/recommend enabling technologies and workflows, including CRM, CPQ, PRM for sales teams
• Own process and data hygiene enforcement for CRM data
• Proof weekly forecast with sales leaders and analyze variations

Qualifications

• 8+ years of work experience in revenue operations, sales operations or strategic sales roles in a high-growth SaaS environment 
• Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs.
• Excellent analytical skills to compile large amounts of data into an understandable format for decision-making. Ability to simplify
• Effective interpersonal and communication skills, collaboration, and cross-functional team leadership
• Demonstrated fluency with SaaS reporting and KPIs and end-to-end revenue management best practices in SaaS operating model.
• Extensive experience working with Salesforce and associated sales and marketing tools. While we have an experienced team you should have a strong understanding of all SFDC admin capabilities including validation rules, process builders, object design and layout, and native reporting capabilities