Support Engineer
- Full-time
Company Description
Job Description
Support team (SUP) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Support Engineer (RSE) is responsible for providing first and second line technical support for a set of MicroStrategy Products. In this specific case, the RSE would be working with federal clients.
Your Focus:
· Provide support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
· Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
· Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
· Work in a strong team environment
· Prioritize and communicate product defects and enhancements to development teams
· Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
· Enhance personal and professional growth by participating in Internal Training Programs
Qualifications
· Experience in technical support
· Strong technical and analytical skills
· Excellent problem-solving and communication skills, customer service experience
· Bachelor’s degree, preferably in a technical field
· Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST (regular time of work is 9-5, however it may be necessary to start later and end later, e.g. 11-7)
Big plus:
· MicroStrategy Platform usage or administration knowledge
· Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies
· Database (SQL, RDBMS) knowledge
Additional Information
- This is hybrid position - it is necessary to come to the office from time to time (training, team building events)
- We do not offer relocation support
- We do not sponsor candidates for H-1B visa transfers in this role
- The recruitment process includes online assessments (English, logic, business) - they are necessary first step, please check your SPAM folder
#LI-Hybrid
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600. R4411