Support Engineer

  • Tysons Corner, VIRGINIA
  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Support team (SUP) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Support Engineer (RSE) is responsible for providing first and second line technical support for a set of MicroStrategy Products. In this specific case, the RSE would be working with federal clients.

Your Focus:
· Provide support for MicroStrategy’s Business Intelligence product suite and its underlying technologies
· Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
· Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities
· Work in a strong team environment
· Prioritize and communicate product defects and enhancements to development teams
· Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
· Enhance personal and professional growth by participating in Internal Training Programs

Qualifications

· Experience in technical support
· Strong technical and analytical skills
· Excellent problem-solving and communication skills, customer service experience
· Bachelor’s degree, preferably in a technical field
· Able to support MicroStrategy customers during their working hours between 9:00am and 7:00pm EST (regular time of work is 9-5, however it may be necessary to start later and end later, e.g. 11-7)

Big plus:

· MicroStrategy Platform usage or administration knowledge
· Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies
· Database (SQL, RDBMS) knowledge

Additional Information

  • This is hybrid position - it is necessary to come to the office from time to time (training, team building events)
  • We do not offer relocation support
  • We do not sponsor candidates for H-1B visa transfers in this role
  • The recruitment process includes online assessments (English, logic, business) - they are necessary first step, please check your SPAM folder

    #LI-Hybrid

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis. 
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600. R4411

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