Customer Success Manager
- Full-time
Company Description
Job Description
The Customer Success Manager (CSM) role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. In order to succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.
Your focus:
- Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
- Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
- Develop technical understanding of all MicroStrategy products
- Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
- Manage on premise maintenance as well as cloud renewals for assigned portfolio of customers in a timely manner
- Maintain daily activities in system of record, tracking interactions with customers
Qualifications
- Up to 3 years of experience working with customers
- Client-focused attitude — a customer advocate
- Excellent communication skills
- Self-starter with an ability to identify areas for improvement
- Understanding of packaged application software implementation practices
- Bachelor's degree
A plus:
- Previous direct experience and demonstrated comfort in interacting with Senior Management
- Experience with Salesforce.com
Additional Information
- This is hybrid position - it is necessary to come to the office from time to time (training, team building events)
- We do not offer relocation support
- We do not sponsor candidates for H-1B visa transfers in this role
- The recruitment process includes online assessments (English, logic, business) - they are necessary first step, please check your SPAM folder
#LI-Hybrid
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600. R4249