Customer Success Manager

  • Tysons Corner, VIRGINIA
  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Customer Success Manager (CSM) role was born out of the need to accommodate each customer’s unique set of requirements as they adopt MicroStrategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers, this individual will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner.  In order to succeed in this role, this individual must have an intense focus on customer success with strong influence abilities.

Your focus:

  • Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers
  • Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion
  • Develop technical understanding of all MicroStrategy products
  • Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities
  • Manage on premise maintenance as well as cloud renewals for assigned portfolio of customers in a timely manner
  • Maintain daily activities in system of record, tracking interactions with customers

 

Qualifications

  • Up to 3 years of experience working with customers
  • Client-focused attitude — a customer advocate
  • Excellent communication skills
  • Self-starter with an ability to identify areas for improvement
  • Understanding of packaged application software implementation practices
  • Bachelor's degree

A plus:

  • Previous direct experience and demonstrated comfort in interacting with Senior Management
  • Experience with Salesforce.com

Additional Information

  • This is hybrid position - it is necessary to come to the office from time to time (training, team building events)
  • We do not offer relocation support
  • We do not sponsor candidates for H-1B visa transfers in this role
  • The recruitment process includes online assessments (English, logic, business) - they are necessary first step, please check your SPAM folder

#LI-Hybrid

MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex age, genetic information, or any other legally-protected basis.

MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at 703-848-8600. R4249

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