Collection Specialist with English language

  • Warsaw, Poland
  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

We’re looking for Credit Controller to join our growing team and work across all areas of our product portfolio.
The Collections Advisor will be responsible for providing our services in the most timely, compliant and efficient manner, while meeting personal and team targets and ensuring that the highest levels of quality and efficiency are maintained.


Key Responsibilities: 
•    Manage a portfolio of live, current and overdue debit balance customer accounts
•    Upload customers’ invoices to external portals such as Ariba, Coupa etc. or send them out by email
•    Review assigned accounts regularly, proactively work with customers to highlight upcoming due dates
•    Resolve collections issues, disputes and queries to secure payment on time
•    Document progress on customers’ accounts in the JDE collection module
•    Work with internal and external parties to facilitate effective collection of outstanding receivables
•    Cooperate with Billing on creating credit memos as required
•    Offset credits against debits on customers’ accounts
•    Provide professional level of customer service to external customers and internal business partners 
•    Support monthly, quarterly, and annual Accounts Receivables ledger close
•    Escalate issues to manager and other MicroStrategy staff when required
•    Ensure compliance with all established internal controls 
•    Ensure compliance with Sarbanes Oxley key controls in areas of responsibility
•    Assist in fulfilling requirements of financial audits in compliance with SOX


Who we look for:
•    Fluent in English 
•    1-2 years of experience working in accounting positions (Accounts Receivable/Credit Control experience will be a plus)
•    Good knowledge of Microsoft Excel 
•    Experience in handling high volume account portfolios and balancing multiple priorities
•    Customer-focused with strong interpersonal and communication skills 
•    Persistency and ‘can do’ attitude required 
•    Ability to work on your own initiative as well as part of the team
•    Detail-oriented with a high level of accuracy 
•    Appropriate handling of confidential information 
•    Ability to handle multiple tasks concurrently 
•    Ability to maintain professionalism under pressure 
•    Proven track of working in multinational environment dealing with internal and external customers

Additional Information

·       The recruitment process includes online assessments as a first step (English, logic, business) - we send them via email after you apply. Please check also your SPAM folder

·       We work remotely although it may be necessary to come to the office from time to time (customer visits, training, team building events)

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