Cloud Support Engineer

  • Mumbai, India
  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Role 

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered. 

Responsibilities 

  • Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 

  • Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 

  • Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 

  • Collaborate and communicate effectively with peers, internal application and software development teams 

  • Prioritize and communicate product defects and enhancements to development teams 

  • Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 

  • Enhance personal and professional growth by participating in Internal Development Programs 

  • Work in a strong team environment 

Qualifications 

  • Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

  • Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

  • Windows/Linux system administration knowledge 

  • Minimum of 3 years of IT customer service experience / strong customer focus 

  • Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

  • Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST. 

  • Strong analytical and troubleshooting skills and experience 

  • Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

  • Excellent oral and written English communication skills 

Preferred 

  • Cloud Certifications (AWS, Azure, Google Cloud) 

 

Additional Information

·       The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder

·       We work remotely although it may be necessary to come to the office from time to time (customer visits, training, team building events)

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