Cloud Product Specialist

  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description


The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.  This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities, and also owns the relationship with software development teams to improve our platform.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, have an eye for continuous improvement, and have a strong desire to help others. 

Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered. 


  • Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities 

  • Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure 

  • Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management   

  • Effectively engage, communicate, and partner with our software development teams to improve the platform. 

  • Provide direct support for customer upgrades, strategic customer escalations, and feature validation. 

  • Resolve customer escalations and develop preventative methods 

  • Design and run automated tests. Continuously improve software development, building, testing, and deployment processes 

  • Design for quality, robustness, and performance, with common principles, patterns, and best practices 

  • Collaborate, support and communicate effectively with team members in the same or different time zones 


  • Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline 

  • Experience with Python, Ansible, Jenkins, and PowerShell 

  • Experience with RedHat, Amazon Linux, and Windows systems 

  • Minimum of 3 years of IT customer service experience / strong customer focus 

  • Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure 

  • Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge 

  • Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST. 

  • Strong analytical and troubleshooting skills and experience 

  • Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

  • Proven ability to mentor/teach others on technical matters 

  • Excellent oral and written English communication skills 


  • Demonstrated understanding of web and internet architectures. REST and microservices practices.

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