Cloud Product Specialist
The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments. This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities, and also owns the relationship with software development teams to improve our platform. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, have an eye for continuous improvement, and have a strong desire to help others.
Ideal candidates will be located in Nagpur or within commutable distance, however remote candidates will be considered.
Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities
Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure
Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management
Effectively engage, communicate, and partner with our software development teams to improve the platform.
Provide direct support for customer upgrades, strategic customer escalations, and feature validation.
Resolve customer escalations and develop preventative methods
Design and run automated tests. Continuously improve software development, building, testing, and deployment processes
Design for quality, robustness, and performance, with common principles, patterns, and best practices
Collaborate, support and communicate effectively with team members in the same or different time zones
Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline
Experience with Python, Ansible, Jenkins, and PowerShell
Experience with RedHat, Amazon Linux, and Windows systems
Minimum of 3 years of IT customer service experience / strong customer focus
Minimum of 2 years of hands-on experience working with cloud technologies on AWS/Azure
Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge
Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.
Strong analytical and troubleshooting skills and experience
Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Proven ability to mentor/teach others on technical matters
Excellent oral and written English communication skills
Demonstrated understanding of web and internet architectures. REST and microservices practices.