ServiceNow Developer

  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

The Role: The Senior ServiceNow Senior Developer is responsible for customizing the ServiceNow platform, integrations, single sign-on, security, etc.. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations.

Your Focus

  • Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows
  • Create and customize reports, homepages, and dashboards in ServiceNow
  • Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and new releases
  • Create and configure Business Rules, UI Policies, UI Actions and Scripts Design and develop advanced ServiceNow customizations
  • Troubleshoot multiple integrations with ServiceNow and Rally.
  • Manage ServiceNow security by managing roles and access control lists
  • Train personnel in ServiceNow use and processes to include creating supporting documentation including user and training guides
  • Work directly with end users to resolve support issues within ServiceNow
  • Oversee code reviews.

Qualifications

  • Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus

You should also bring the following:

  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
  • 3+ years of experience developing on ServiceNow platform
  • Experience or Certification on CSM , ITSM CMDB, Asset Tracking modules
  • Outstanding listening, analytical, organizational and time management skills.
  • Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism.
  • Strong work ethic, hands-on, with a customer service mentality.
  • Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure.
  • Able to work independently and lead projects of moderate complexity.
  • Ability to identify areas for process improvement and recommend/implement solutions
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction
  • Ability to develop effective relationships with business users, technical staff and executive management
  • Ability to prioritize work and meet deadlines in a fast-paced environment
  • Flexibility with a demonstrated ability to embrace change
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