Support Engineer

  • Full-time

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

  • Provide front-line technical or functional assistance to high profile customers, partners, as well as consultants and other company professionals, in a team-driven case management environment.
  • Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
  • Create and maintain online accounts for customers and partners to access secure MicroStrategy websites
  • Process requests from customers and partners for new software license keys when new product versions are made generally available
  • Enhance personal and professional growth by participating in Internal Training Programs
  • Identify and communicate product defects to development teams
  • Assist, on ad-hoc basis, on projects which add value to the team operations or contribute to improving Customer Satisfaction.
     

Qualifications

  • Bachelor’s degree 
  • Strong analytical skills
  • Well organized with effective time management skills
  • Fluency in English and Mandarin is required (Japanese, Korean, Cantonese would be a plus)
  • Excellent written and verbal communication skills
  • Team player- always willing to give support to others and ask for help if needed
  • Ability to manage multiple tasks concurrently
  • Previous customer support experience is a plus
  • AWS, Azure, Linux, Java, SQL, RDBMS experience will be a strong plus.
     

Additional Information

MicroStrategy is an Equal Opportunity Employer

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